Bill Pay & Presentment FAQ's
Q.What is Bill Pay & Presentment?
A.Bill Pay and Presentment allows a customer to pay bills online as well as receive bills online instead of waiting for them to come in the mail.
Q.Is there a charge for using Bill Pay & Presentment?
A.No, it is completely free of charge. Pay as many bills as you like.
Q.How do I apply for Bill Pay & Presentment?
A.To apply for Bill Pay & Presentment, you must first register for Internet Banking. Once you access Internet Banking, the application can be located by clicking on the Bill Pay tab.
Q.Once I have applied, how soon can I begin to pay bills online?
A.Upon approval of your application, you can begin to pay bills online immediately.
Q.How does Bill Pay and Presentment work?
A.Once approved, the first step is to add payees to the system. We suggest having a current bill on hand as you will be required to supply information that will be contained on the bill. Once you have added a payee you can schedule a payment to be made. You can set up manual one-time payments or recurring payments to go out on a set date each month.
Q.Does The Wilton Bank make the payments I scheduled through Bill Pay?
A.No. The Bank utilizes Metavante Corporation, a company that specializes in Bill Pay activities.
Q.How are payments sent to my payees?
A.Payments are either made by check, or sent via electronic entry (ACH), depending on the payee. When you add a new payee, at that time you will know which payment method will be used. Payments are made on the date you schedule.
Q.How long does it take for a payment to reach a payee?
A.Electronic entries (ACH), can take up to 3 business days and checks can take between 5-7 business days as they do go through the mail. When scheduling payments, you should allow for these delivery time frames as to ensure no late fees. As you schedule your payments, you will be prompted as to what date to process your payment.
Q.How is my account debited for the payments I make?
A.You account will be debited via ACH 1-2 business days after the scheduled payment date you set up for a particular payee. Each payment is deducted separately from your account.
Q.Can I schedule a payment to be mailed on a Saturday?
A.No. Payments can only be scheduled for Monday - Friday processing. If a recurring payment should fall on a Saturday or Sunday, the payment will be sent on the previous business day. You can however set up payments or add payees on a weekend.
Q.Can I Place a "stop payment" on a bill payment?
A.Yes, however, stop payments can only be placed on payments made by check. Payments that are made electronically cannot be stopped. Also, a payment can be edited or deleted anytime before the scheduled "process date".
Q.What if there are non-sufficient funds in my account to cover the payment?
A.If your account becomes overdrawn due to the ACH withdrawal made to your account to cover a Bill Payment and the debit is returned to Metavante, the following procedures are followed:
- A block will automatically be placed on all accounts that have an ACH debit returned to bill payment services (Metavante). No additional bill payments will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy of the letter will also be sent to The Wilton Bank.
- Upon the first return, Metavante will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without The Wilton Bank verification.
- Metavante will contact The Wilton Bank to verify all returns exceeding $100.00. If funds are available, they will re-send the return(s). If funds are unavailable and if the payment was made by check, a stop payment will be placed on the check.
Q.How do I cancel my Bill Pay & Presentment service?
A.The Wilton Bank requires a signed letter instructing us to cancel your Bill Pay service. This letter can either be mailed to the bank or dropped off in person.