Bill Pay Support
For questions or issues regarding the use of Bill Pay & Presentment or your account:
Contact The Wilton Bank at 203-762-2265.
Some examples of issues that you can address with The Wilton Bank:
- Questions on how to use the Bill Pay & Presentment system.
- To cancel your Bill Pay service.
- To see if a payment by check has cleared.
- To get a photocopy of a check used to make a payment.
For questions or issues regarding payment processing:
Payments are processed by Metavante Corporation.
Metavante can be contacted at (800)-823-7555.
Some examples of issues to address with Metavante:
- Requests for Stop Payments (payments by check only).
- Any bill pay transaction that returns an unsuccessful status message.
- If you are unable to add a payee that is to be paid electronically due to an unsupported account number format. Remember, however, you may use the manual option as well to set up such a payee, although the payee will be paid via check.