Business Internet Advantage FAQs
Q.Is The Wilton Bank's Business Internet Advantage Product secure?
A.We have taken security precautions so that your account information is secure just as it is at your physical brick and mortar bank. We take every step possible to be sure our system meets stringent security standards, including using encryption methods and software.
Q.Are there any visible signs to me that the site is secure?
A.Yes. At the login screen for Internet Banking, you will notice that the web address for the site will have a "s" following the "http". All secure sites begin with "https".
Q.How do I apply for Business Internet Banking?
A.It's easy. The next time you stop by the Bank ask a personal banker for the application packet. Or, just give us a call and we would be happy to mail the packet out to you. Just return the signed application and one (1) Internet Banking agreement to the Bank and the registration process will begin.
Q.What happens next?
A.Once we receive the signed application and agreement, for security purposes, we will review the information provided, including verifying the signature of the individual responding. Once the information has been verified, your company will be registered for Business Internet Banking. The Company Administrator designated on the application will receive a welcome email from the Bank informing them that they can now begin to make use of the product.
Q.Is there a charge for using Business Internet Banking?
A.No. It is completely free.
Q.What is the Company Administrator responsible for?
A.The Company Administrator is the person who will receive the original login information provided by the Bank. This individual is the only contact the bank will deal with if problems arise, such as failed logins and forgotten passwords. For example, if the Company Administrator shares the login information with another employee at the company and that person forgets the passwords, only the Company Administrator can contact the Bank for a reset of the password. This individual will have the ability to add other users to the system and grant them specific access to accounts online.
Q.What can I do once I have logged in?
A.You can check account balances and transaction history, transfer funds between accounts, schedule recurring transfers, set up email notifications to alert you about balances and download your history to financial software, such as Quickbooks.
Q.Can I pay bills online once I have been approved for Internet Banking?
A.No. There is a separate application for Bill Pay. The application can be found by clicking on the Funds Transfer tab, then Bill Pay once you have logged into Internet Banking. Upon approval of your application, you can begin to pay bills online. The entire process can take between 3-5 business days and you will receive a email notification alerting you when you can begin to use Bill Pay.
Q.Is there a charge for Bill Pay?
A.No. It is completely free. Pay as many bills as you like.
Q.How much account history can I view online?
A.When you first access an account, you will be shown history for the previous day, plus any mark-ups on your account for the current day. You can request a date range that goes back 12 months, however, currently the earliest beginning date available is October 15, 2007.
Q.How often is my account information updated?
A.Account history is updated every evening after the daily work has been processed. This usually occurs in the early morning hours. However, we operate in a real-time environment, meaning you can view online what we see in your account. For example, If you make a deposit in the bank, once you get home and log into Internet Banking, you will see an entry under account history to reflect the deposit. You can also view any markups posting to your account to reflect ACH electronic deposits or withdrawals.