Internet Advantage FAQs
Q.Is The Wilton Bank's Internet Advantage Product secure?
A.We have taken security precautions so that your account information is secure just as it is at your physical brick and mortar bank. We take every step possible to be sure our system meets stringent security standards, including using encryption methods and software.
Q.Are there any visible signs to me that the site is secure?
A.Yes. At the login screen for Internet Banking, you will notice that the web address for the site will have a "s" following the "http". All secure sites begin with "https".
Q.How do I apply for Internet Banking?
A.It's easy, just click here on "sign up now" and you will be brought to the online application. Once completed, your application will be sent to the Bank for processing.
Q.What happens next?
A.Once the Bank reviews and processes the application, you will receive a packet in the mail that contains information regarding Internet Banking, including an agreement and an acknowledgement letter that needs to be signed and dated and returned to the Bank. Once we have verified your signature, your application will be approved. At this point, you will receive a welcome email from us informing you that your application has been approved and you are ready to begin using Internet Banking.
Q.Is there a charge for using Internet Banking?
A.No. It is completely free.
Q.What can I do once I have logged in?
A.You can check account balances and transaction history, transfer funds between accounts, schedule recurring transfers, set up email notifications to alert you about balances and download your history to financial software, such as Quicken.
Q.Can I pay bills online once I have been approved for Internet Banking?
A.No. There is a separate application for Bill Pay. The application can be found by clicking on the Bill Pay tab once you have logged into Internet Banking. Upon approval of your application, you can begin to pay bills online. The entire process can take between 3-5 business days and you will receive a email notification alerting you when you can begin to use Bill Pay.
Q.Is there a charge for Bill Pay?
A.No. It is completely free. Pay as many bills as you like.
Q.How much account history can I view online?
A.When you first access an account, you will be shown history for the past month, from the current date on which you are logging in. You can request a date range that goes back 12 months, however, currently the earliest beginning date available is October 15, 2007.
Q.How often is my account information updated?
A.Account history is updated every evening after the daily work has been processed. This usually occurs in the early morning hours. However, we operate in a real-time environment, meaning you can view online what we see in your account. For example, If you make a deposit in the bank, once you get home and log into Internet Banking, you will see an entry under account history to reflect the deposit. You can also view any markups posting to your account to reflect ATM/Debit Card activity or ACH electronic deposits or withdrawals.